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Insights to respond to evolving customer needs and unlock new sources of customer value.
Episodes
Wednesday Mar 10, 2021
Wednesday Mar 10, 2021
In this episode, our panel explore the emergence of a new type of customer, whose decisions are driven increasingly by purpose, integrity and reputation. They discuss how businesses can achieve customer buy-in and translate that into practice, illustrating their points with some great examples of trust-building key events.
Our speakers this episode:
- Jo Stringer, Partner, KPMG in the UK
- Edgar Molenaars, Partner, KPMG in The Netherlands
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Carmen Bekker, Partner, KPMG Australia