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Insights to respond to evolving customer needs and unlock new sources of customer value.
Episodes
Wednesday Jun 10, 2020
Wednesday Jun 10, 2020
This episode considers how businesses can drive better customer service through engaged, autonomous teams and reflects on the benefits of aligning customer and employee experience.
An expert panel includes
- Robert Bolton, Global Lead for the People and Change Centre of Excellence, KPMG International
- Chloe Burton, Senior Manager, KPMG in the UK
- Matt Campbell, Managing Director, KPMG in the US