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Insights to respond to evolving customer needs and unlock new sources of customer value.
Episodes
Monday Jul 06, 2020
Monday Jul 06, 2020
In this episode, we explore the concept of insight driven engagement and how organizations are getting to know their customers at a deep and profound level to help them choreograph motivational experiences.
Today's experts are:
- Amanda Hicks, Partner, Customer Brand & Marketing Advisory, KPMG in Australia and
- Torsten Fritz, Director, Customer Advisory, KPMG in the United Kingdom.