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Insights to respond to evolving customer needs and unlock new sources of customer value.
Episodes
Wednesday Feb 10, 2021
Wednesday Feb 10, 2021
In this episode, the panel discuss long-lasting changes that retail and CPG sectors need to address, from last mile and reverse logistics to orchestrating eco-systems. with the changing face of the customer. They also look at the difficulties of fulfilment for small businesses as well as growing customer expectations and feedback challenges are all considered. And our panel explore how delivery has now become a point of differentiation.
Our speakers this week:
- Lisa Bora, Partner, KPMG Australia
- Duncan Avers, Principal, KPMG in the US
- Iain Prince, Associate Partner, KPMG in the UK
- Peter Liddell, Partner, KPMG Australia